Current Campaigns

Make ESA fit for work

Petitioning the Department for Work and Pensions (DWP)


Don’t cut off people’s benefits while the Government gives a second opinion on who is fit for work


Fair play for prepay campaign

Citizens Advice is running a national campaign, from autumn 2014 to spring 2015, to get a fairer deal for energy customers with a prepayment meter (PPM).


What’s the issue?

  • PPM users too often receive poor service, lack of innovation and lack of choice, but generally pay more for their energy than direct debit customers.
  • Lack of competition and fewer tariffs to switch to.
  • PPM users often face problems managing their energy use, which do not affect credit customers, eg lost or faulty keys or metering equipment and risk of self-disconnection (16 per cent of users).
  • Lack of convenient places to top up and limited innovation in top up methods - most pay with cash at shops or post offices.
  • Vulnerable PPM users sometimes miss out on financial support. The Warm Homes Discount (WHD) is sent out by suppliers by cheque.

What do we want?

  • better customer service and support with easier top ups
  • a fair choice of tariffs in line with other payment methods
  • a smarter prepay offer that works for consumers