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Welcome to Citizens Advice East Liverpool - Wavertree and Belle Vale

Citizens Advice East Liverpool service helps people resolve the many problems people face such as debt, legal issues, employment etc. We provide free, independent and confidential advice to many people each year.


We aim to provide effective, informative advice to people and to improve the policies and practices that affect their lives.


The service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.


We are a member of "Citizens Advice", which provides the extensive information system we use to advise clients and sets standards for advice, training, equal opportunities and accessibility in the bureau.

What to bring to your local Citizens Advice office 

When you visit a local Citizens Advice office, it's important that the adviser you speak to has as much information about your case as possible.  If you don't bring the necessary paperwork with you, you may have to come back another time.  This means it could take you longer to get the help you need.


Click on the Clipboard to go to the Citizens Advice website, which will give you an idea of the kind of information that is useful to bring with you.

If you haven't got everything that's shown, don't worry - bring as much as you can find.

It's sometimes important to get help as soon as possible because you may only have a short amount of time to take certain action.

Resources from National Citizens Advice


From the Citizens Advice website, it provides practical reliable advice online.


The information covers the law in England, Northern Ireland, Scotland and Wales.


Consumer Issues?

You can find our consumer advice online, but we also have a Citizens Advice consumer service.


Our consumer service provides advice on issues around buying goods or services.  


This includes being treated unfairly by a trader, receiving a poor service or you may want to switch energy suppliers or cancel a contract.


By Web Chat


If you can not find what you are looking for on the our or Citizens Advice websites, you can chat online with one of our advisers.


Use the online form

You can also contact the consumer service online.

There's a different way of getting in touch depending on whether it's about:


energy - the supply of gas or electricity


post - an item of mail you have sent or received


any other consumer issue


Contact the Citizens Advice consumer helpline on


03454 04 05 06


if you need help - a trained adviser can give you advice over the phone. 


Monday to Friday

9am to 5pm


Closed on bank holidays

Local to you


Local Citizens Advice offer advice from over 3,500 locations.

These include high streets, community centres, doctors' surgeries, courts and prisons.


Advice may be given in person or by phone. Most local Citizens Advice may be able to arrange home visits and some provide email advice.


Some are also piloting the use of text, web chat and webcams.  


Search for your local Citizens Advice to see the full range of services it provides.


Visiting local Citizens Advice


Find out what to expect when visiting local Citizens Advice and what to bring with you.  Read More

Find Your Local Citizens Advice