For your information

 

 

Wednesday 24 August 2016

 

Wavertree & Belle Vale offices will both be closed

 

Our Wavertree Office will reopen on Tuesday 30 August 2016 due to Refurbishment

 

Our Belle Vale Office will reopen on Thursday 25 August 2016 

 

We are sorry for any inconvienience caused by the closure

Citizens Advice wins Charity of the Year 2015

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Welcome to Citizens Advice East Liverpool - Wavertree and Belle Vale

Citizens Advice East Liverpool service helps people resolve the many problems people face such as debt, legal issues, employment etc. We provide free, independent and confidential advice to many people each year.

 

We aim to provide effective, informative advice to people and to improve the policies and practices that affect their lives.

 

The service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.

 

We are a member of "Citizens Advice", which provides the extensive information system we use to advise clients and sets standards for advice, training, equal opportunities and accessibility in the bureau.

DEBT APPOINTMENTS

Are you struggling to pay your bills?

Are you unable to attend a Citizens Advice Bureau during the day?

 

Tuesday Evenings

4:30pm to 7:00pm

 

Telephone

0151 522 1404

to reserve an appointment time

 

All appointments are held at our Wavertree Office

242 Picton Road, Liverpool, L15 4LP

NEW PARENTS

Shared Parential Leave for children born after

5th April 2015

 

The option only applies when a mother or primary adoptor is an employee and has had 6 months' continuous service with current employers.

 

For full details and conditions seek information and advice from our dedicated staff.

APP PROJECT

Advice on Prescription Project

Free advice and information service based in local Health Centres.

 

The service is a support option for GPs to help their vulnerable patients who are in the need of advice & support.

Any patient who is ill and/or vulnerable to mental stress can be referred for matters such as:

Welfare benefits, Debt problems, Housing matters, Employment issues, Utility issues, Completion of application forms.

 

Ask your Health Centre to be referred to the APP Project.

What to bring to your local Citizens Advice office 

When you visit a local Citizens Advice office, it's important that the adviser you speak to has as much information about your case as possible.  If you don't bring the necessary paperwork with you, you may have to come back another time.  This means it could take you longer to get the help you need.

 

Click on the Clipboard to go to the Citizens Advice website, which will give you an idea of the kind of information that is useful to bring with you.

If you haven't got everything that's shown, don't worry - bring as much as you can find.

It's sometimes important to get help as soon as possible because you may only have a short amount of time to take certain action.

Resources from National Citizens Advice

Online

From the Citizens Advice website, it provides practical reliable advice online.

 

The information covers the law in England, Northern Ireland, Scotland and Wales.

 

Consumer Issues?

You can find our consumer advice online, but we also have a Citizens Advice consumer service.

 

Our consumer service provides advice on issues around buying goods or services.  

 

This includes being treated unfairly by a trader, receiving a poor service or you may want to switch energy suppliers or cancel a contract.

 

By Web Chat

 

If you can not find what you are looking for on the our or Citizens Advice websites, you can chat online with one of our advisers.

 

Use the online form

You can also contact the consumer service online.

There's a different way of getting in touch depending on whether it's about:

 

energy - the supply of gas or electricity

 

post - an item of mail you have sent or received

 

any other consumer issue

 

Contact the Citizens Advice consumer helpline on

 

03454 04 05 06

 

if you need help - a trained adviser can give you advice over the phone. 

 

Monday to Friday

9am to 5pm

 

Closed on bank holidays

Local to you

 

Local Citizens Advice offer advice from over 3,500 locations.

These include high streets, community centres, doctors' surgeries, courts and prisons.

 

Advice may be given in person or by phone. Most local Citizens Advice may be able to arrange home visits and some provide email advice.

 

Some are also piloting the use of text, web chat and webcams.  

 

Search for your local Citizens Advice to see the full range of services it provides.

 

Visiting local Citizens Advice

 

Find out what to expect when visiting local Citizens Advice and what to bring with you.  Read More

Find Your Local Citizens Advice